Your Favorite Takeaways from #PSS12 Performance Support Symposium 2012 in Boston
Information in “2 Clicks and 10 Seconds” to support someone while they work. I am excited by this challenge, presented during the Performance Support Symposium.
What a fantastic conference. More than ever before, my traditional thinking was challenged and I look forward to what will be born out of the inspiration presented by the speakers and the audience.
- Replacing ”Just-in-case” thinking with “Just-in-time”(where appropriate) can save time/money/resources.
- Performance Support is not a part of training, training is a part of Performance Support
- Collaborating content with the masses, not just for the masses. Our backchannel is a great example of that.
- Being more efficient with recording and sharing using smartphone / tablet apps like “Notibility.”
- Not only were the speakers brilliant, but I shared listening and collaboration space with brilliant attendees. Marian Carter shared this idea of how a new employee might need more “training” while a more seasoned employee might need more “performance support”. See screenshot below.
What were your favorite takeaways? What have you been inspired to do next?
Please share in the comments section!
If you did not attend the conference but did enjoy the tips in the backchannel… then what were your favorite takeaways from that perspective?
I had two takeaways. One, there is some great stuff happening out there! Two, the stakeholders we should be concerned with are the ones concerned with getting out the door on time.
I agree Rory! I liked what Mark Oehlert said – front line supervisors are your real stakeholders. If they don’t agree with your program, they will slow roll it until it is dead.
I’m not a Twitter-head, but I find this a really valuable tool for a conference on lots of levels: connecting with people at the event outside of sessions; keeping people back in the office looped in; aggregating a bunch of great stuff. Thanks!
Thanks for blogging the event, great summary! To Marian’s idea about the relationship between training, performance support and employee experience, there are a couple of articles on the topic of expertise. One is more of a theoretical article: http://frankn.net/PI2006-EpssExpertiseReversal.pdf, but there has been some more recent research that backs up the idea: http://onlinelibrary.wiley.com/doi/10.1002/pfi.20238/abstract
Oops, bad link
http://frankn.net/publications/PI2006-EpssExpertiseReversal.pdf